Currently in Dubai

MohammedJamal.

IT & Systems Specialist

Six years building and supporting IT systems, with a growing focus on AI automation. Multilingual, hands-on, and obsessed with making things work better.

Explore Work β†’Get In Touch
Open to opportunities Β· Flexible Β· Available now
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Arabic · English · Français · 中文
Mohammed Jamal
Based inDubai, UAE πŸ‡¦πŸ‡ͺ
What I do01 / 07

Systems that work. People who use them.

IT Support & Systems
End-to-end IT support β€” from hardware to software, networks to servers. Six years keeping systems running and users happy.
WindowsmacOSNetwork AdminGoogle Workspace
VoIP & Communication Systems
3CX IP communication systems specialist β€” installation, configuration, maintenance, and end-user training.
3CXVoIPPBXSIP Trunks
AI Automation & Workflows
Building AI-powered automations with n8n, Claude API, and modern tools that cut hours of manual work β€” from email triage to ticket routing.
n8nMake.comClaude APIWebhooks
Training & Multilingual Support
Designing technical training programs and supporting users in Arabic, English, French, and Mandarin. Most support issues are a communication problem as much as a technical one.
ArabicEnglishFrenchMandarin
Skills & toolkit02 / 07

Tools I use to get things done.

01
IT Systems
Six years of frontline support, system administration, and infrastructure work.
3CX IP PhoneGoogle WorkspaceWindowsmacOSLinuxNetwork SetupServer AdminHardware Troubleshooting
02
AI & Automation
Building AI-powered workflows that save real time. My current focus area.
n8nClaude APIMake.comOpenAI APILangChainWebhooksLovable.devBolt.new
03
Development
Building tools and small applications from scratch β€” enough to ship without waiting for a developer.
PythonJavaScriptHTML / CSSWeb DevelopmentGitHubVercel
04
Communication & Training
The skills I built first. Knowing how to teach is half the job.
Arabic Β· NativeEnglish Β· FluentFrench Β· FluentMandarin Β· HSK4Technical TrainingDocumentationCustomer Support
Side projects03 / 07

Things I've built on the side.

A mix of products I've shipped and tools I'm currently building β€” nights and weekends.

01.
beztamiSide Project
Mobile App Β· Finance
A privacy-first personal finance app that tracks your spending automatically via SMS β€” no accounts, no cloud, no data leaving your device.
React NativeExpoexpo-sqlite→
02.
Travel AI PlannerSide Project
AI Β· SaaS
AI-powered trip planner that suggests destinations based on your passport's visa-free countries and budget.
ReactOpenAI APISupabase→
03.
MenuQRSide Project
SaaS
Digital QR-code menus for restaurants. Multi-language, image-rich, with kitchen order routing.
ReactVercel EdgeSupabase→
04.
Doctor SaaSSide Project
SaaS Β· Healthcare
Clinic management platform β€” patient records, appointments, billing, and prescriptions.
Wails 3GolangPostgres→
05.
AI CV ScreenerBuilding
AI Tool
Drop a job description and CVs, get a ranked shortlist with AI reasoning.
PythonLangChainClaude API→
06.
IT Helpdesk BotBuilding
AI Β· Automation
AI-powered IT support chatbot. Handles tier-1 tickets, answers in 4 languages.
n8nClaude APISlack API→
07.
AI Email Triage BotSide Project
Automation
Reads incoming emails, classifies urgency with AI, drafts replies, logs to Sheets.
n8nClaude HaikuGmail API→
Experience04 / 07

A career built across continents.

May 2024 β€” PresentDubai, UAE
IT Training & Support OfficerNow
Zen Interactive Technologies
Specialized in 3CX IP communication systems β€” configured, maintained, and supported installations while leading user onboarding and training.
Provided frontline IT support to staff and clients, troubleshooting software, hardware, and connectivity issues.
Used AI-based tools to streamline IT documentation and training content, improving clarity and efficiency in support processes.
Designed and delivered technical training programs for internal teams and clients, enhancing system adoption and reducing support tickets.
Jan 2023 β€” Mar 2024Dubai, UAE
IT Support
Gulf Model School
Provided daily technical support for over 200 users, resolving hardware, software, and network-related issues.
Administered and supported Google Workspace for Education β€” managing user accounts, data security, and cloud-based collaboration tools.
Oversaw the setup, configuration, and maintenance of servers, routers, switches, and end-user devices.
Coordinated with vendors to scope and procure IT resources and support digital initiatives.
Sep 2022 β€” Jan 2023Doha, Qatar
Social Media Officer
Discover Qatar
Conducted regular training sessions for staff on IT systems, ensuring teams were proficient in technology to assist guests and manage reservations.
Coordinated with the IT team to implement a CRM system, enabling personalized guest interactions.
Jan 2022 β€” Aug 2022Dubai, UAE
Digital Marketing Officer
Cyber Elements Technologies
Created content across social and SEO channels that drove consistent traffic growth.
Handled customer support across phone, email, and chat.
Trained new hires on customer service processes and digital marketing tools.
Ran influencer marketing campaigns to grow brand awareness.
2020 β€” 2021El Jadida, Morocco
Founder Β· Akaibara
Personal E-commerce Project
Established and managed an e-commerce business β€” applying digital marketing and CRM techniques to drive sales.
Built and maintained the e-commerce website, optimizing user experience and product presentation.
Conducted product research and ran Facebook ad campaigns, resulting in steady growth in online sales.
Education05 / 07

Studied across two continents.

Master Studies in Computer Science & Technology
Shanghai University of Electric Power
Shanghai, China Β· Studied in Mandarin
Completed all coursework taught entirely in Mandarin Chinese.
Received the β€œBest Foreign Student” award.
Won the Shanghai inter-university dragon boat competition.
Bachelor's in Computing & Industrial Management
Hassan 1st University
Settat, Morocco Β· Graduated July 2017
Graduated top of the class with multiple internships.
Played on the university football team β€” qualified to the semi-finals.
A bit about me06 / 07

Curious by default. Multilingual by choice.

I'm Simo β€” short for Mohammed. I grew up in Morocco, studied in China, worked in Qatar, and now build for businesses in Dubai.

Along the way I became fluent in four languages and learned that most technical problems are also human problems. The hard part is rarely the code β€” it's understanding what people actually need.

Outside of work I'm usually watching football, exploring new cities, or testing some new AI tool over the weekend. I love cultural exchange β€” it's what got me into languages in the first place, and what keeps me curious about how different teams solve the same problems.

πŸ†
Won a dragon boat competition in Shanghai against universities across the city
πŸŽ“
Studied a Master's degree in Mandarin β€” graduated with the Best Foreign Student award
⚽
Played semi-finalist football at Hassan 1st University
πŸ›’
Built and ran an e-commerce business from scratch in Morocco
⚽
Football
Watching & playing
🌐
Languages
Always learning
✈️
Travel
Cultural exchange
πŸ› οΈ
New Tech
AI, automation, gadgets
Get in touch07 / 07

Let's talk.

Hiring, building something, or just reaching out β€” pick a channel below. Arabic, English, French, or Mandarin β€” your choice.

WhatsApp Β· fastest reply
+971 50 876 2319
β†’
Email
simojamal15@gmail.com
β†’
LinkedIn
/in/mohammedjamal1995
β†’
GitHub
@difaei
β†’
Curriculum Vitae
Mohammed Jamal β€” IT & Systems Specialist Β· Dubai, UAE
Mohammed Jamal
IT & Systems Specialist
simojamal15@gmail.com Β· +971 50 876 2319 Β· Dubai, UAE Β· linkedin.com/in/mohammedjamal1995
Work Experience
IT Training & Support Officer
May 2024 β€” Present
Zen Interactive Technologies Β· Dubai, UAE
  • Specialized in 3CX IP communication systems β€” configured, maintained, and supported installations.
  • Provided frontline IT support to staff and clients across software, hardware, and connectivity issues.
  • Used AI-based tools to streamline IT documentation and training content.
  • Designed and delivered technical training programs for internal teams and clients.
IT Support
Jan 2023 β€” Mar 2024
Gulf Model School Β· Dubai, UAE
  • Daily technical support for over 200 users β€” hardware, software, and network issues.
  • Administered Google Workspace for Education β€” accounts, security, and collaboration tools.
  • Setup and maintenance of servers, routers, switches, and end-user devices.
  • Coordinated with vendors to scope and procure IT resources.
Social Media Officer
Sep 2022 β€” Jan 2023
Discover Qatar Β· Doha, Qatar
  • Conducted IT systems training for staff to improve guest experience and reservations.
  • Coordinated with IT to implement a CRM system for personalized guest interactions.
Digital Marketing Officer
Jan 2022 β€” Aug 2022
Cyber Elements Technologies Β· Dubai, UAE
  • 40% increase in website traffic through content and digital strategy.
  • 95% customer satisfaction across phone, email, and chat support.
  • Conducted training sessions for new employees on customer service.
Education
Master's in Computer Science & Technology
Shanghai, China
Shanghai University of Electric Power
  • All coursework completed in Mandarin Chinese.
  • β€œBest Foreign Student” award.
Bachelor's in Computing & Industrial Management
July 2017
Hassan 1st University Β· Settat, Morocco
Skills
IT Systems: 3CX, Google Workspace, Windows, macOS, Linux, Networks, Servers, Hardware Troubleshooting
AI & Automation: n8n, Make.com, Claude API, OpenAI, LangChain, Webhooks, Lovable.dev, Bolt.new
Development: Python, JavaScript, HTML/CSS, Web Development, GitHub, Vercel
Languages: Arabic (Native), English (Fluent), French (Fluent), Mandarin (HSK4)
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